Return & Exchange Policy – Gorakh Pure Herb Wellness

CANCELLATION POLICY

At Gorakh Pure Herb Wellness, we strive to ensure a seamless shopping experience for our customers. However, we understand that situations may arise where an order needs to be canceled. Please review our cancellation policy below:

1. Order Cancellation:
   • Once an order is placed, it is generally not eligible for cancellation.
   • In exceptional cases, if a cancellation request is made within 24 hours of placing the order on our website (www.gorakh.in), we may consider the request at our discretion.
   • If the order has already been shipped within the 24-hour period, cancellation will be processed only after deducting applicable shipping and statutory charges.
   • No cancellations will be entertained beyond 24 hours from order placement.
2. Refund Timeline:
   • Approved refunds will be processed within 15 working days from the time of approval.
   • Customers will receive a notification regarding the refund status via email.
3. Company-Initiated Cancellations:
   • Gorakh Pure Herb Wellness reserves the right to cancel orders that are beyond our delivery scope or logistically unfeasible.
   • We may refuse or cancel an order due to stock limitations, pricing errors, or concerns flagged by our fraud prevention team.
   • If we suspect any fraudulent transaction or violations of our terms and conditions, we reserve the right to cancel such orders with or without prior notice.
4. Customer Identification Requirement:
   • We may request proof of identification at the time of delivery. Failure to provide the required proof may result in order cancellation.

RETURN & EXCHANGE POLICY

At Gorakh Pure Herb Wellness, customer satisfaction is our priority. If you receive a damaged or incorrect product, please follow our return/exchange process:

1. Reporting Damaged or Incorrect Products:
   • If a product is received in a damaged condition or an incorrect item is delivered, customers must report the issue within 24 hours of delivery.
   • Contact our customer support via email at care@gorakh.in or call our helpline number provided on our website.
   • We highly recommend customers record an unboxing video as proof in case of damage or incorrect product delivery.
2. Return/Exchange Process:
   • Returns will not be accepted without an official return/exchange request.
   • Once a request is made, our customer care team will assess the claim and may ask for:
     • Images of the damaged product
     • Images of the incorrect product
     • Images of packaging
     • Additional supporting details, if required.
   • If the request is approved, you will receive a return/exchange ticket number and further instructions.
   • Customers must share the shipment tracking details upon dispatching the return product.
   • Upon receiving and verifying the returned product, the replacement process will be initiated.
   • Replacements may take up to 15 days from the date of receipt of the returned item.
3. Important Return Guidelines:
   • The product must be returned in its original packaging.
   • The serial number and product composition must remain unaltered.
   • Labels, cartons, and other packaging materials must be included.
   • If a free gift was provided as part of the purchase, it must also be returned in its original condition.
   • False claims or misleading return requests will result in rejection, and any incurred shipping costs will be charged to the customer.
4. Non-Returnable Cases:
   • Free products or promotional gifts are not eligible for return/exchange.
   • If the customer refuses delivery or is unavailable for repeated attempts, returns/exchanges will not be entertained.
   • Orders with incorrect or unreachable addresses will not qualify for returns or exchanges.
   • Gorakh Pure Herb Wellness is not responsible for damage that occurs after delivery; such cases will not be eligible for return/exchange.
5. Refund Policy:
   • Refund requests will not be entertained if an exchange option is available.
   • Returns and exchanges are subject to the company’s discretion and internal policies.
6. Policy Updates & Amendments:
   • We regularly update our cancellation, return, and refund policies. Any changes will be published on this page.
   • Customers are encouraged to review the policy periodically to stay informed about updates.
7. Contact Information:
   • If you are not satisfied with our support or need further assistance, please reach out via email at care@gorakh.in or call our customer care at +91 94601 56290.