About this policy

This Privacy Policy explains how Gorakh Pure Herb (“Gorakh”, “we”, “us”) may collect, use, share and safeguard personal information when you visit gorakh.in, purchase products, submit forms or contact our team.

The data that is handled depends on how you use the website and which services are enabled.

Information we collect

• Contact and identity details: name, phone number, email address and any information you voluntarily provide.
• Order and delivery details: purchased items, delivery address, order history and customer-service correspondence.
• Payment information: payment status and transaction references; card or banking information may be handled directly by an authorised payment provider.
• Technical information: cookies, device/browser characteristics, approximate location and website usage information where applicable.

Why we use information

• Process orders, payments, delivery, exchanges and refunds.
• Respond to questions, provide account services and send necessary order updates.
• Maintain website security, detect misuse and resolve technical problems.
• Improve site performance and user experience, subject to applicable choices and law.
• Send marketing messages only where permitted and subject to applicable consent or opt-out rules.

Service providers and sharing

Information may be shared with payment processors, delivery companies, hosting providers, website service providers and other partners only to the extent needed for their assigned services or where required by law. We do not publish customers’ personal contact or order information as part of normal transactions.

Please verify which third-party tools, analytics, chat and marketing integrations are actually installed before publishing this section.

Cookies and analytics

Like many online shops, Gorakh.in may use essential cookies for cart and checkout functionality. Other cookies or analytics technologies, if enabled, can help us understand how visitors use our website.

You can manage cookies using your browser settings. Blocking some essential cookies may affect cart, checkout or account features.

Security and retention

We aim to use reasonable technical and organisational steps to protect information. No internet-based service can guarantee complete security.

Information should be retained only for as long as needed for orders, legal obligations, customer support and legitimate business purposes. Actual retention periods should be defined by the store operator.

Your choices and requests

You can contact care@gorakh.in to request a review, correction or deletion of your information, subject to identity verification and applicable legal retention requirements.

If you receive promotional communications, follow any available unsubscribe instructions or contact us to request removal from marketing lists.

Updates and contact

We may update this policy as our services or applicable requirements change. The most current version will be displayed on this page.

For privacy-related requests: care@gorakh.in or +91 63671 49707.