Service area and availability

Gorakh.in accepts online orders subject to availability and delivery-service coverage. Whether a delivery address is serviceable is determined during order processing or checkout, based on the available logistics options.

Shipping charges and payment

Where applicable, the shipping charge, taxes and any other order fees should be shown at checkout before the order is confirmed. Promotional shipping offers, if any, are subject to the terms shown with that offer.

For bulk or special orders, contact the Gorakh team to confirm freight costs and delivery arrangements before making payment.

Order processing and dispatch

Orders are prepared after successful order verification, payment confirmation (where applicable) and stock availability checks. Dispatch time can vary based on item availability, order volume, public holidays and logistical constraints.

If you need delivery by a particular date, please confirm feasibility with customer care before placing your order.

Delivery estimates and tracking

Delivery estimates, when provided at checkout or through order updates, are indicative and may vary by location, courier routes and circumstances beyond our control.

If tracking is available for your shipment, the tracking reference or delivery update may be shared through the contact details associated with your order.

Correct address and failed attempts

Please provide a complete delivery address, correct PIN code and reachable mobile number. Courier partners may be unable to deliver when an address is incomplete or nobody is available to receive the parcel.

If your address needs correction after ordering, contact support as soon as possible; changes cannot always be made after dispatch.

Missing, delayed or damaged deliveries

If your shipment appears delayed or missing, contact our team with the order number and relevant tracking details.

If you receive a damaged or incorrect product, please report it within 24 hours of delivery, following our Cancellation, Return & Exchange Policy. Keep the packaging and photographs to support your request.

Shipping support

For shipment questions, contact care@gorakh.in or call / WhatsApp +91 63671 49707. For the fastest support, mention your order ID and delivery PIN code.